Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

90%
90%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"From the time I walk through the doors in preparation for my procedure, the staff was warm and friendly. Their conversation with me kept my mind off of the procedure. I appreciated every one of them, including the doctor who comforted me as the procedure was starting. My warmest thanks to all the great staff."

"What an incredible team of professionals! The entire experience was flawless, and I know everyone there works hard to make it a successful facility. The staff carefully balance efficiency with excellent patient care. I'll happily recommend the facility to others."

"Over all the experience with the center and its staff was excellent. The procedure has gotten more pleasant over the years, I left with the opinion that the next visit will be a breeze!"



"Love this facility!"

"I was actually surprised at how smooth it went. Everyone was clear, kind and very supportive. A terrific experience which doesn't happen these days"

"I simply want to express my appreciation for the staff at Raleigh Endoscopy Center. The entire process, from billing to the actual procedure, could not have gone better."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.